Shipping Policy
Reliable delivery of industrial machinery and equipment
Shipping Information
We partner with specialized heavy equipment transport companies to ensure safe and timely delivery.
Standard delivery: 5-10 business days. Expedited options available upon request.
Nationwide service across the United States with international options available.
Shipping Costs
- Standard Shipping (5-10 days):Included
- Expedited Shipping (2-3 days):+15% of order total
- Overnight Shipping (Next day):+25% of order total
- International Shipping:Contact us for quote
Delivery & Installation
Our professional delivery team at Speedway Logistics Express will transport, unload, and position equipment at your site. Additional setup and installation services available for an additional fee.
Upon delivery, all equipment is inspected for any damage or discrepancies. Please inspect equipment immediately and report any issues within 24 hours.
Complimentary basic operator training is included with all equipment purchases. Extended training programs available for additional cost.
Tracking & Notifications
Once your order ships, you will receive:
- Tracking number via email and SMS
- Real-time delivery updates
- Driver contact information
- Estimated delivery date and time window
- Delivery confirmation upon arrival
Shipping Restrictions
Please note the following restrictions:
- Some oversized equipment may have limited delivery locations
- Customers responsible for site accessibility and parking
- Equipment must be delivered to accessible ground-level area
- Island and remote locations may have additional shipping fees
Damage & Claims
In the event of delivery damage:
- Document damage with photos immediately
- Report to delivery driver at time of delivery
- Contact us within 24 hours with documentation
- We will file claim and arrange replacement or repair
Questions?
For shipping questions or to arrange special delivery needs:
Email: shipping@apexsteel.global
Phone: +1 (800) 123-4567
Hours: Monday - Friday, 8 AM - 6 PM CST